Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies when you access our online gaming platform. As a Canadian online casino operator, we are committed to transparency regarding data collection practices and your privacy rights under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. These files contain information that is transferred to your device’s hard drive and help us recognize your browser and capture certain information. Cookies enable us to provide you with a personalized gaming experience and improve our services.
We use various types of cookies, including session cookies that are deleted when you close your browser, and persistent cookies that remain on your device for a specified period or until you delete them manually. Additionally, we utilize first-party cookies set directly by our domain and third-party cookies set by external service providers.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core website functionality, account access, payment processing, and security features | Session or up to 30 days |
| Performance Cookies | Collect information about website usage, page load times, and technical performance metrics | Up to 2 years |
| Functional Cookies | Remember your preferences, language settings, gaming history, and personalization choices | Up to 1 year |
| Advertising Cookies | Deliver targeted promotional content, measure campaign effectiveness, and track marketing attribution | Up to 90 days |
Specific Uses in Online Gaming
Our cookies serve several purposes specifically related to online casino operations and regulatory compliance. Essential cookies ensure secure access to your player account, maintain session integrity during gameplay, and facilitate responsible gambling features such as deposit limits and time restrictions.
Performance cookies help us monitor game performance, identify technical issues, and optimize loading times for slot games and live dealer experiences. These cookies also assist in maintaining fair play standards and detecting unusual gaming patterns that may indicate problem gambling behaviour.
- Account authentication and security verification
- Game session management and bet tracking
- Bonus and promotion eligibility tracking
- Responsible gambling tool implementation
- Anti-fraud and money laundering detection
- Customer support chat functionality
Third-Party Cookies
We work with trusted third-party service providers who may set cookies on our behalf to deliver specific services. These partners include payment processors, game developers, customer support platforms, and marketing analytics providers. Each third party operates under their own privacy policies and cookie practices.
Gaming software providers use cookies to ensure game integrity, track progressive jackpots, and maintain player statistics. Payment processors utilize cookies for transaction security and fraud prevention. Marketing partners may use cookies to measure advertising effectiveness and provide relevant promotional offers based on your interests and gaming preferences.
Managing Your Cookie Preferences
You have several options for managing cookies on our platform. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling certain cookies may limit your ability to access specific features or may affect the functionality of our gaming services.
To manage cookies in popular browsers:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
You can also use our cookie preference centre, accessible through the footer of our website, to customize your cookie settings for non-essential categories while maintaining necessary functionality for account access and gameplay.
Your Rights and Choices
Under Canadian privacy legislation, you have specific rights regarding the collection and use of your personal information through cookies. You may request access to information collected about you, request corrections to inaccurate data, or withdraw consent for non-essential tracking activities.
You can opt out of targeted advertising cookies while still maintaining access to our gaming services. However, please note that essential cookies required for account security, payment processing, and regulatory compliance cannot be disabled without potentially compromising your ability to use our platform safely and legally.
If you choose to delete or disable cookies, you may need to re-enter your preferences and login information. Some personalized features, such as favourite games lists and customized dashboard layouts, may not function properly without functional cookies enabled.
Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in our practices, technologies, or applicable regulations. Any material changes will be communicated through prominent notices on our website or direct communication to registered players.
This policy was last updated on January 28, 2026. We encourage you to review this policy regularly to stay informed about our cookie usage practices and any updates that may affect your privacy preferences.
If you have questions about our cookie practices, wish to exercise your privacy rights, or need assistance with cookie settings, please contact our privacy team through the customer support channels available on our website. Our representatives are available to help you understand and manage your cookie preferences in compliance with Canadian privacy regulations.